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Customer Service

ORDERING

Ordering online is simple, safe and secure. We are also happy to take your order over the phone if you want to get more information and great customer service from a real person! Give us a call at 1-808-428-0833 M-F 9am-5pm HST. For a detailed account of our general terms of sale and use of this website, please refer to the TERMS AND CONDITIONS section at the bottom of this page.

PAYMENT

We accept PayPal, Afterpay, Visa, Mastercard, American Express and Discover through our secured shopping cart. Payment information is collected and processed by Shopify Payments at the time of purchase. Should an item be backordered or out of stock we will contact you regarding substitution or cancellation and provide an immediate refund for out of stock items. If you have a special Coupon Code, enter it in the appropriate box at checkout to make sure that it is applied. The credit and/or savings should be reflected on the shopping cart immediately. If you need help applying a code or don't see your proper credit applied, call customer service at 1-808-428-0833 and we will be happy to help you out!

ALL CLOSING SALE ITEMS ARE FINAL SALE.

NO RETURNS. NO EXCHANGES.

As we are closing, we will be unable to accept or process any returns or exchanges. Please read product descriptions and size guidelines carefully. Feel free to email us at info@lilylotus.com with any product inquiries and we will try to respond as soon as we can. Thank you for your understanding.